QC Guide6 min read2026-04-15

Your MuleBuy QC Checklist Before You Ship

Essential quality control steps to inspect your items before paying for international shipping.

Why QC Photos Matter

Quality Control photos are taken at the warehouse before your items are shipped internationally. They are your last chance to catch problems before they arrive at your door. Once you pay for international shipping, returning items becomes difficult or impossible. QC photos let you verify color, stitching, logos, sizing, and overall construction. Never skip this step.

General QC Checklist

Check the color against the reference photo

Inspect stitching for alignment and loose threads

Verify logos, text, and prints for size and placement

Check hardware quality — zippers, buttons, buckles

Measure the item against the size chart if possible

Look for stains, tears, or manufacturing defects

Check packaging if it matters to you

Category-Specific QC

For shoes, check the toe box shape, swoosh placement, and heel symmetry. For clothing, check the fabric weight, print alignment, and collar construction. For bags, check the stitching, zipper smoothness, and strap hardware. For jewelry, check the clasp, plating, and engraving. For watches, check the movement, dial alignment, and bracelet quality. Each category has its own critical details.

What to Do If QC Fails

If you spot a problem, contact your agent immediately. Request additional photos of the specific issue. If the issue is confirmed, request a return or exchange before the domestic return window closes. Most sellers accept returns within 7 days of warehouse arrival. Document everything with screenshots. If the seller refuses a return, you can still reject the item and order from a different seller.

Frequently Asked Questions

How many QC photos should I request?

At minimum, request 3-5 photos covering different angles. For shoes, request photos of the toe box, side profile, heel, and insole. For clothing, request front, back, and detail shots.

What if the QC photos look different from the listing?

This is a red flag. Request more photos and compare carefully. If the difference is significant, request a return or exchange before the domestic window closes.

Can I reject an item after QC?

Yes, within the domestic return window (usually 7 days). After that, you can still reject the item but may not get a refund.

Summary

QC photos are your most important protection against bad purchases. Use the general checklist for every item, and add category-specific checks for shoes, clothing, bags, and accessories. Reject items promptly if QC fails, and always document everything.

Browse Related Categories

Shoes Jackets Hoodies/Sweaters

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